In the case that the customer is not completely happy with any of our products you have the following options:

Return the product through ACS COURIER with the indication RETURN pimp.cy  The product must be sent together with the delivery and return note, found in the packaging, in order to inform us why you wish to return it.

Any overdue or refund amount can be settled through transfer to your bank account. The customer must Contact us and let us know so that we will arrange for the customer’s refund.

Provided that is not our fault (pimp.cy), posting expenses for returning the product are paid by the customer.

For both cases the product must be returned to us not later than 14 days from the receipt day and must be with all of the barcode tags intact, in their original packaging, and in good condition. A refund will be submitted the day that the quality check of the returned item is completed and the above return conditions are valid. Also, presence of the purchasing receipt is necessary.

Please note that in the interest of hygiene we do not exchange or refund used products, if these have been removed from their original packing.

Please note that the product is your responsibility until it reaches our main offices.